F(DEV) DIGITAL INNOVATIONS AND VENTURES, INC. (“F(DEV)”, “our”, “us”, or “we”) and its various official partners including, but not limited to our subsidiaries, affiliates, vendors, consultants, marketing partners, and other service providers, (collectively “Partners”) are committed to the protection of your data, in compliance with Republic Act No. 10173 or “the Data Privacy Act of 2012”; related rules, regulations, and issuances of the National Privacy Commission (“NPC”); and with the adoption of constantly changing commercially acceptable standards for data protection (collectively, the “Law”).
To understand the “whys”, “whats”, “whens”, “hows”, and “who’s/’re”, among others, of our policy for data protection of F(DEV)’s marketplace, please read further below.
Providing an end-to-end financial solutions for your businesses. F(DEV) aims to build Fastwire as an end-to-end financial operations solution to your businesses’ money flow management problems. The personal information that you willingly provide and input through your user account profiles on our Platform allows us to facilitate transactions among yourself, your customers, and/or our partners composed of payment collection channels, financial institutions, enterprise resource planning & systems integration institutions (collectively, the “Partners”) to assist you in providing the Fastwire Services as described in the Fastwire Terms and Conditions.
Safe, secure, and seamless online end-to-end e-procurement solution. The data that you voluntarily input on our Platform and/or to benefit from our Services allows us to create, maintain, enhance, and upgrade F(DEV)’s online end-to-end financial solutions — or what we refer to as ‘Fastwire Solutions’. With your help, F(DEV)’s Platform and Services are guaranteed to be safe, secure, and offer a seamless experience for all.
Data is used for customer support features such as proactive assistance in-Platform chat prompts from our friendly customer service staff; further development of responsive assistance protocols; resolution of reported issues; and updating concerned persons of action steps taken by F(DEV) to address your concerns.
Security and safety measures also benefit from data collection through the collection of personal information for account authentication measures; anonymizing and/or pseudonymizing account profile data; and observance of proper acceptable commercial behavior and company protocols; and preventing, detecting, and cooperating with proper authorities in the prosecution of crimes and offenses under the law.
Lastly, we may use the data you provide to fulfill our contractual obligations to you or to any of our Partners, as may be reasonably necessary to conduct our business, operate the Platform, and provide you with Services.
Personal information, under Philippine law, is defined as “any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.” We collect personal information only when you give your consent. We collect only the minimum amount and kind of information necessary to deliver our Services and ensure the security, integrity, and efficiency of F(DEV)’s Platform.
Personally identifiable information or personal information that you consent for collection include your name, email address, and physical address through various media and/or forms, such as original, notarized, and/or stamped documents in print or copies in accessible, legible, and electronic format, as may be necessary and upon our Partners’ request.
Other personal information that we do not expressly require of you but which you willingly provide to us are collected as well. We may also collect other information depending on the features, functionalities, products, and Services that you request through our Platform. Such information, which may or may not include personally identifiable information, includes but are not limited to the following:
[Note: Please confirm/modify as applicable]
Platform User Feedback. Your feedback improves our Platform and our Services. You consent to the collection of personal information whenever you transact with our customer service and support personnel. Such information collected includes but, is not limited to your full name, email address, mobile number, physical addresses, account number information.
We may combine any information and data, regardless of how the information and data are collected or provided to us, and use such combination for the purposes above.
Kinds of Cookies. You are free to customize our cookie collection process. By default, we classify cookies according to and collect the following classifications:
We collect your personal information only when you voluntarily provide it to us. These instances include but are not limited to:
You agree that our Platform retain your information for as long as you maintain a user account with us. Upon account deletion, you agree that all collected data remains in our databases.
Within six (6) months from the date from your a request for user account personal information deletion or Account termination, we place the collected data in our archives. Six (6) months from the date of archiving of said data or earlier pursuant to our routine batch data deletion, your user account information is securely deleted.
We may also retain your information as long as your email is subscribed to our newsletters, promotional materials, advertisements, etc. Moreover, we may retain your information when required or permitted by Law.
In exceptional circumstances, we refuse to delete your information for certain reasons which will be provided to you in detail with an explanation of why we are unable to provide access to the same. These extraordinary conditions include but are not limited to -
PIP/s. Due to the technical design and contractual obligations, F(DEV) has little to no role in the actual processing of personal information for and on behalf of its various business Partners and/or other third-parties. F(DEV) nonetheless secures your personal information through the proper professional handling of personal data through its personal information processor/s (“PIP/s”) for purposes such as, but not limited to, credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of Services, advertising, and/or fraud prevention, as may be necessary. Our PIP/s will only process information as needed to perform their functions. As such, you acknowledge the limited liability and/or potential absolute non-liability of F(DEV), its Board of Directors, management, corporate officers, employees, and/or Partners.
F(DEV)’s Platform and other systems operate with authentication measures, safety features, and security protocols such as but not limited to password protection, two-factor authentication, secure cloud infrastructure storage, industry-standard data encryption, anonymization/pseudonymization processes, and onsite physical data storage facilities. We constantly update, optimize, and improve our Platform to protect your personal data. Those with the ability to access personal information provided by you are only a select few authorized personnel, following strict data privacy protocols.
We shall take reasonable measures to protect the data from breach of the agreement or any part thereof or unauthorized and unlawful disclosure to other parties. However, we do not assume any responsibility for any unauthorized use of your personal data by third parties that are caused by factors beyond our control.
In our data sharing activities, the following, among others, shall be observed:
Under the Law, you are entitled to the following data privacy rights:
In respecting your data privacy rights, you may opt to tell us, among other requests:
As a user of our Platform and/or Services, you also have a role in the protection of your personal data and the data of others. By accessing our Platform and/or using our Services, you declare, represent, and warrant that:
F(DEV) and/or its Partners shall exert its best efforts to address your concerns, complaints, or grievances within a reasonable time.
Reasonable time is dependent on the circumstances of said concern, complaint, or grievance of users properly conveyed to our proper channels. It shall be deemed lawfully interrupted by certain events beyond the control of any party herein such as but not limited to: acts of God such as natural calamities, typhoons, tornado, volcanic eruption; acts of political instability such as revolution, civil war, insurrection, civil disobedience, riot, terrorism, economic sabotage; the threat of spread of mandatorily reportable communicable and infectious diseases such as but not limited to COVID-19, government declaration of public health emergency measures such as national and/or local quarantines and/or other management/employee restrictions; acts of authorities whether lawful or unlawful; prolonged suspension or unavailability of public transportation, telecommunication, and electric utilities; and other events that may be characterized as force majeure (“Force Majeure Event”).
Any information you provide to us in this manner shall be deemed, unless otherwise expressly requested, non-confidential. You agree that we are free to use such non-confidential information on an unrestricted basis.
Moreover, you agree that any such amendments, modifications and/or updates will be effective immediately upon posting on our Platform.
Finally, your continued access or use of our Platform after the posting of such amendments, modifications and/or updates confirms your acceptance and consent to be bound by the amended, modified, or updated Privacy Policies.